Customer Service Guidance

 

Give your customers a reason to return and recommend you to their friends. We make sure they get the products they need, when they need it.

Manage Clients Efficiently Using Our Customer Service Experience

With the expansion of online business, the numbers of stores that are selling products and services online are increasing. Thus the customer base is also increasing. However, with the large number of customers transacting online, the need for customer support management is now felt greatly than ever before.  The excellent team of iCommerce specializes in customer support management. Whether it is tracking the customer support issues or proactively providing excellent customer service, our customer service guidance solutions can help you to maintain your online credibility and get more traffic.

Maximize Performance with iCommerce Customer Support Guidance

With the efficient customer service management, a company can maximize its performance by handling the queries promptly and effectively.  Whether you have a large business or small, your online store should enable customers the ease of navigation and placing prompt feedback. With our solutions, you can connect data, customers and employees together. If you want to run your business efficiently and get more customers, we can offer you tailor made customer support management guidance.

Benefits of Customer Service Guidance

Our team of experts can design intuitive solutions that help you manage account and contact information including the purchases and credit card details, queries and shipping information, call routing and call answering solutions as well as managing reports and dashboards. We are also specialized in providing cost effective help desk solutions. We combine different platforms, servers and databases to provide highly intuitive customer service guidance tools. iCommerce’s solutions can work in multiple browser environments.

Time Tracking

We help you in tracking the response time for handling each customer service request and this will help you to explore new ways to improve customer services as well as keeping the customers happy with your services.

Exclusive customer service guidance is part of our marketing package, contact us today to get that package.

Written by

Ori Greenberg has years of expertise in setting up internet departments for organizations that were not yet recognized in the online arena, and extensive knowledge of E-Commerce - Marketplaces, Social, SEO, PPC, Affiliate, CSE and knows how to glue them together.

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